This agreement represents a commitment between Pehradar Elder Care and the families we serve. We have written it in plain language because honesty and clarity are the foundations of trust.
Last updated: 28 April 2026
Pehradar operates exclusively as a premium elder care coordination and support service in Jaipur, Rajasthan. We are not a medical provider — we observe, accompany, coordinate, and report. Our services are delivered through three primary tiers:
Two in-person wellness visits per month, medication tracking, a monthly WhatsApp report, and access to the emergency phone line. Doctor accompaniment is not included.
Weekly home visits (4–5/month), doctor accompaniment up to twice per month, structured Monday WhatsApp updates with photos, daily medication reminders, full hospital and lab coordination, and a monthly family video call.
A bespoke tier for complex needs — custom visit frequency (up to daily), full medical management, and on-ground hospital admission coordination. Pricing by consultation.
Parent's consent first. Services will only begin after a personal introduction visit to ensure the parents are completely comfortable receiving care. If a parent does not wish to proceed, the service does not start.
14-day complimentary trial. The first 14 days of service are entirely complimentary. This is not conditional — there is no automatic charge or penalty if your family chooses not to continue.
Billing begins on day 15. This date becomes the Service Activation Date, from which monthly invoices are calculated.
We commit to specific, reliable response times so you never have to chase us for information:
Monthly in advance. Fees are due by the 1st of each calendar month. Payment can be made via NEFT, IMPS, UPI, or international transfer (Wise is recommended for overseas families).
7-day grace period. We understand international transfers take time and do not follow up within the first seven days.
Late payment process. If payment has not arrived by the 8th, we will send a gentle reminder. If it remains outstanding by the 15th, we reserve the right to pause services until the account is settled — we will always inform you before doing so.
We coordinate, we do not provide. Pehradar works with hospitals, diagnostic labs, and doctors on your behalf — accompanying your parents, taking notes, and ensuring follow-up. We do not deliver clinical care ourselves.
No financial intermediation. All medical billing is strictly between the patient or family and the medical provider. Pehradar takes no commission, referral fee, or cut from any clinical partner.
Accurate information. Please provide complete and accurate medical histories for your parent, and let us know promptly if anything changes.
Safe environment. You agree to ensure a safe and respectful environment for our care coordinators during home visits.
No lock-in. There are no annual contracts or hidden exit fees.
30 days' notice. Either party may end the arrangement with 30 days' written notice. A WhatsApp message to our official number is sufficient — no formal letter required.
Immediate termination. Pehradar reserves the right to terminate without notice if payment is severely delayed, or if a family member's conduct makes it unsafe or impossible for our staff to carry out their duties professionally.
Pehradar provides dedicated coordination and advocacy. We cannot prevent illness, the natural progression of age, or medical emergencies. We are not liable for medical outcomes, the actions or omissions of third-party clinical providers, or health events that occur outside our scheduled visits and were not reasonably foreseeable.
This agreement is governed by the laws of India. Any dispute that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of Jaipur, Rajasthan.
If something is not working for your family, we want to know immediately. There is no concern too small to raise.
We commit to acknowledging your concern within 24 hours and providing a substantive response or update within 72 hours.